Public Trust

Trust is fragile and powerful. Trust allows insecurity in life to be tolerable, changing our perspectives to view challenges as opportunities as opposed to threats. Time builds trust but yet trust can be shattered almost instantaneously. Human nature is a dichotomy of sorts, tugging us emotionally and rationally at the same time. Logically, we analyze and scrutinize the pros and cons and then decide whether someone deserves our trust. Emotionally, we feel it in our gut when we trust someone which seems to be the most common method and also the very reason why trust is so delicate.

In an organizational setting, trust is the driving strength. We only tend to acknowledge such a force when this cornerstone is missing. In a trustworthy organization, there is productivity, calmness, loyalty, teamwork, delegation, empowerment, and reciprocity. Compare it to a child. There’s a point in parenthood when we give our children our trust. If it’s used wisely, they grow and more responsibility is entrusted. If not, trust is removed and the quality of relationships may deteriorate. Walking through life, we observe. People can make promises emphatically but until their behavior matches their words, trust can be breached. We learn to listen half-heartedly, watching actions while ignoring images that are portrayed and expressions. We know the ones who keep their promises; those are the people we trust.

There are some professions who have gained a collective trust such as doctors or policemen. What about lawyers and politicians? Some professions have a steeper hill to climb to gain the public’s trust. Listen to me appeals aren’t enough. Trust needs to be rebuilt by professions through actions. Trust in politics, public service jobs, and business management is one of the most important issues today.

Public office is a public trust. Those who manage the government and run the various departments must be candid, accountable and loyal. It’s only then when they are worthy of the public’s trust. Public servants are entrusted to provide services that are efficient, dependable and free from dishonesty and misconduct. What are some of the locales that provide such services?

1. Those providers that are given a monopoly by the government: Bus and railway companies.


2. Public regulatory organizations within the financial and real estate sectors.


3. Organizations that spend and disburse public funds: Universities, hospitals.


4. Mass media Organizations: Television and broadcasting.


5. And any other organization that performs public service functions: Land development, charities etc.

Public service and administration needs to be recognized, stemming from the desire to care for others. We can be idealistic about our public servants but still we mustn’t be naïve. When trust is breached, no one wins. We can exercise our trust in those public servants, but yet we can still use preventative measures to protect ourselves. This isn't pessimism but more hope with a safety net.
Take the example of a retired clerk at the Department of Taxation. His breach of privacy earned him time in jail. He stole the identities of taxpayers, deceased family members and children where he wracked up credit card charges of over $200,000 and which ultimately gave him six months in jail and a bill of $220,000. Ultimately, he gained 90 credit cards from 20 banks using the fake ID’s he obtained using the stolen identities (Read the full story here).

We can hope that those organizations or employees that require our social security numbers are trustworthy -- after all in public services we have no choice -- but our safety net here,where we are in control, would be identity theft protection. The government’s safety net could be employee screening, teaching and promoting ethical behavior, and other similar methods. The moral of the story? Let’s be as cautious and trusting as we can be and must be, but let’s trust using wisdom. Life is not foolproof so there will always be outliers among the norm.

Important Financial Steps when a Loved One Dies

Identity thieves are becoming craftier. No longer do they merely steal from the living, but now they’re targeting even the dead. There’s a familiar saying don’t kick ‘em when they’re down. That’s exactly what these thieves are doing to the family of the deceased.

We’ve all dealt with death and depending on our connection to the deceased, the emotional stress varies. The emotional stress is what these thieves exploit when they take advantage of the delay when family members don’t immediately do the necessary paperwork. There are also bureaucratic delays and this lag is exactly what the thief needs to accomplish his goal. And on a side note, if financial institutions aren’t notified of the death then the accounts of the dead can stay active for up to 10 years.

So what do these thieves then do? They may search the obituaries in the newspapers or steal death certificates or they may even seek out the numerous websites that enable them to check the social security death index. Whatever the case, they could end up with a real social security number and a name that goes with it. Both the obituaries and the social security index will have information on the deceased. At this point they may either sell the information to other crooks or keep the information to apply for loans, access more credit and therefore make more money. There are some guidelines that we can follow as family members of the deceased to protect both ourselves and our loved one’s name.

• When writing an obituary, don’t share unneeded information such as the date of birth or the address of the deceased.


• Obtain at least 10 copies of the official birth certificate. This will provide the needed proof to the financial institutions, such as credit bureaus and banks and any other establishments, even the motor vehicle department.


• Now with the official birth certificate, you can begin to personally notify stock brokers, banks, loan holders, mortgage companies, financial institutions, credit card companies and any other establishment where the deceased had an account. When notifying, include name and SSN of the deceased, last 5 years of addresses, including the last known, and the dates of birth and death. Any outstanding balances will have to be transferred and then close all accounts with a note that the account holder is deceased. This is added protection so that no new accounts will be opened in the deceased’s name. Keep copies of any communication with these businesses.


• The death should be reported to all three credit bureaus as soon as possible. Put a deceased alert on the credit file. Request a credit report with any active joint accounts. These may potentially have to be closed. After about 2 months, request a copy of the credit report of the deceased person from all three credit bureaus. This will ensure that the death was reported on the credit file and no other transactions have occurred since then.


• Contact the social security management and inform them about the death. Do this as soon as possible.


• Contact the motor vehicles department, requesting the cancellation of the driver’s license.


• Shred any important documents which hold the deceased person’s name such as utility bills, credit card bills, bank statements and any other similar papers.

Sadly though, these thieves aren’t only strangers but may be other family members. Take the recent case of a Utah County man, David Frank Pflegl. In 1987, David Frank Pfegl II was killed in a car crash in Canada at the age of 19. His father, the elder David Frank Pflegl, then used his son’s name to gain jobs, multiple licenses and even purchase a home. After a Utah investigation, Pflegl was arrested and booked in the Utah County Jail on suspicion of identity theft, communication fraud and forgery (Read the full story here).

When we’re grieving, the last thing we want to do is take care of such seemingly meaningless items of business. As hard as it may be, following these steps may prevent further pain caused by such shameless identity thieves.

Identity Theft Victims: Guilty until Proven Innocent

You'd think as a victim of identity theft, you'd have people bending over backwards to help you in your crisis. Just the opposite it seems, at least when it comes to creditors. The thieves can be idiots, even misspelling your name when signing as you, but you however have to be faultless, proving your innocence via your perfection. Because if not, those creditors will continue to harass, assuming you’re a lazy deadbeat and unwilling to pay your bills. Obviously the best scenario is to prevent such a situation: Take all the steps to protect your identity such as not carrying your social security card in your wallet, having a lock on your mailbox, using caution when using credit cards (ie. Stay with the card when paying at a restaurant), travel with limited credit cards -- even prepaid cards -- and be guarded when giving out personal information. Another crucial precaution is to routinely check your credit score and even better; be enrolled in an identity theft protection program. In this way, you'll be alerted when suspicious purchases are made on your credit card and if your credit score changes drastically and even if you've opened up new accounts. Being enrolled in such a program is the best prevention and also provides current information on identity theft resources. We need to be continually updated on the new scams as identity thieves are getting sneakier and more creative. There's even a recent trend of stealing children's identity, demonstrating that these crooks will stoop to any level.

Just before Christmas, a story came out in Spartanburg, South Carolina where a mother learned that someone was using the social security number of her deceased son. Imagine a Christmas present that consisted of the IRS sending you a letter informing you that someone had filed a tax return under your dead child's name. Ricki Escalante's son died at ten months from SIDS. Now it's up to Ricki to send as much information about her son to the IRS(Read the full story).

Social security numbers of children are valuable resources for thieves. Why? It is assumed parents don't check the credit reports of their children. Once again the best defense is to have your children's credit reports monitored and even place a freeze on their credit files. So with any newfound scam, monitoring is always the best way to secure your name and credit.